SHIPPING POLICY

Last Updated: August 14, 2026

Thank you for shopping at olrjtx.shop. This Shipping Policy explains our order processing, shipping costs, estimated delivery times, tracking, delivery issues, and other important information regarding the shipment of your order.

This policy applies to eligible orders placed through olrjtx.shop, operated by I'M NOT VANILLA SERVICES LIMITED.

1. ORDER PROCESSING

Once your order has been successfully placed and payment has been confirmed, we will begin preparing your order for shipment.

Orders are processed during normal business days, excluding weekends and public holidays.

Once your order has been dispatched, you may receive a shipping confirmation email containing available tracking information.

If we are unable to process or fulfill your order due to product availability, payment issues, an incorrect shipping address, or another unexpected issue, we will contact you using the information provided with your order.

2. ESTIMATED DELIVERY TIME

Our standard estimated delivery time is:

3–7 business days

The estimated delivery period begins after your order has been processed and dispatched.

Business days generally exclude weekends and public holidays.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, customs procedures, transportation disruptions, public holidays, or other unforeseen events.

We will make reasonable efforts to ensure that your order reaches you within the estimated delivery period.

3. FREE SHIPPING

We offer FREE STANDARD SHIPPING on eligible orders placed through olrjtx.shop.

Standard Shipping Cost: £0.00

Unless otherwise clearly stated during checkout, customers will not be charged a standard shipping fee for eligible orders.

Any optional expedited, special, or alternative delivery services, if offered, may be subject to separate charges that will be clearly displayed before you complete your purchase.

4. SHIPPING DESTINATIONS

We ship to destinations that are available for selection during checkout.

Available shipping destinations may vary depending on product availability, carrier coverage, legal restrictions, and other operational considerations.

If we are unable to ship your order to the address provided, we will contact you as soon as reasonably possible.

5. ORDER TRACKING

Where tracking is available, you will receive tracking information after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your tracking information.

If your tracking information has not updated for an extended period or you have concerns regarding the location of your shipment, please contact us at:

franceschetsaretta761@gmail.com

6. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully review your:

• Recipient name;

• Street address;

• Apartment, unit, or building number, where applicable;

• City;

• Postal or ZIP code;

• Country; and

• Contact information.

If you notice an error in your shipping address, please contact us as soon as possible at franceschetsaretta761@gmail.com.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Additional costs resulting from an incorrect or incomplete address supplied by the customer may be the customer's responsibility to the extent permitted by applicable law.

7. DELAYED ORDERS

Although we aim to deliver orders within 3–7 business days, occasional delays may occur.

Possible causes of delays include:

• Carrier or transportation disruptions;

• Severe weather conditions;

• Public holidays;

• High order volumes;

• Customs or border processing;

• Incorrect or incomplete delivery information; or

• Other circumstances outside our reasonable control.

If your order is significantly delayed, please contact us so that we can review the shipment status and assist you.

8. LOST PACKAGES

If you believe your package has been lost in transit, please contact us at franceschetsaretta761@gmail.com with your order information.

We will review the available tracking information and, where appropriate, work with the shipping carrier to investigate the shipment.

If the package is confirmed as lost, we will provide an appropriate resolution in accordance with applicable law and the circumstances of the order.

9. DAMAGED PACKAGES

Please inspect your package and products as soon as possible after delivery.

If your order arrives damaged, please contact us promptly at franceschetsaretta761@gmail.com.

Please provide:

• Your order number;

• A description of the issue; and

• Photographs of the damaged item and packaging, where reasonably possible.

We will review the information and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer protection laws.

10. INCORRECT OR MISSING ITEMS

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible at franceschetsaretta761@gmail.com.

Please include your order number and details of the incorrect or missing item.

After reviewing the issue, we will provide an appropriate solution.

11. CUSTOMS, DUTIES AND TAXES

Depending on the shipping destination, an order may be subject to applicable customs procedures, import duties, taxes, or other government charges.

Where such charges apply and are not collected during checkout, responsibility for them will be determined according to the destination country's applicable laws and the terms disclosed during checkout.

We recommend reviewing any applicable import requirements before placing an international order.

12. DELIVERY CONFIRMATION

An order may be considered delivered when the shipping carrier records the package as successfully delivered to the shipping address provided with the order, subject to applicable consumer protection laws.

If tracking shows your package as delivered but you cannot locate it, please check with members of your household, neighbors, building reception, or other secure delivery locations before contacting us.

If you still cannot locate your package, please contact us at franceschetsaretta761@gmail.com so that we can assist with the matter.

13. RETURNS AND REFUNDS

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Eligible products may be returned within 30 days after receiving the item, subject to the conditions stated in our Return & Refund Policy.

Shipping-related issues involving damaged, defective, incorrect, or lost products will be handled in accordance with our policies and applicable consumer protection laws.

14. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy from time to time to reflect changes to our shipping practices, carrier arrangements, business operations, or legal requirements.

The latest version of this policy will be available on olrjtx.shop.

Changes will not unlawfully affect rights relating to orders already placed before the relevant change.

15. CONTACT INFORMATION

If you have any questions about shipping, delivery, tracking, or your order, please contact us:

Store: olrjtx.shop
Legal Company Name: I'M NOT VANILLA SERVICES LIMITED
Director / Legal Representative: Christopher Hugh Owen
Company Registration Number: 15913437
Email: franceschetsaretta761@gmail.com
Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Country: United Kingdom