RETURN & REFUND POLICY

Last Updated: August 14, 2026

At olrjtx.shop, operated by I'M NOT VANILLA SERVICES LIMITED, we want our customers to have a clear and straightforward shopping experience. This Return & Refund Policy explains the conditions and procedures for returns, exchanges, cancellations, and refunds.

1. 30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

• Be in the same condition in which you received it;

• Be unworn, unused, and undamaged;

• Include all original tags, accessories, manuals, and components, where applicable;

• Be returned in its original packaging; and

• Be accompanied by a receipt or other proof of purchase.

To request a return, please contact us at:

Email: franceschetsaretta761@gmail.com

Please do not send your item back before contacting us and receiving return instructions. Items returned without first requesting and receiving authorization for the return may not be accepted.

Return Address:
I'M NOT VANILLA SERVICES LIMITED
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

If your return is accepted, we will provide you with instructions on how and where to send your package. Where applicable, we will also provide information regarding the return shipping arrangements.

For any questions regarding a return, please contact us at franceschetsaretta761@gmail.com.

2. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item is defective, damaged, or different from what you ordered, please contact us as soon as possible at franceschetsaretta761@gmail.com.

Please include your order details and, where appropriate, photographs or other information showing the problem. We will review the issue and provide an appropriate solution.

3. Exceptions and Non-Returnable Items

Certain types of products may not be eligible for return, including:

• Perishable goods, such as food, flowers, or plants;

• Custom-made, personalized, or specially ordered products;

• Personal care or hygiene products where a return is not appropriate after opening or use;

• Hazardous materials, flammable liquids, or gases; and

• Gift cards.

Please contact us before returning an item if you are unsure whether your product is eligible for return.

Nothing in this section limits any mandatory rights you may have under applicable consumer protection laws.

4. Sale Items

Eligibility for returns of discounted or sale items will be determined in accordance with the conditions displayed at the time of purchase and applicable consumer protection laws.

Where applicable law gives you a mandatory right to cancel, return, repair, replacement, or refund, those rights are not affected merely because an item was purchased at a discounted price.

5. Exchanges

If you would like a different item, model, size, or other available option, please contact us first.

The fastest way to obtain a replacement product is generally to return the original eligible item. Once the return has been accepted, you may place a separate order for the new item.

For defective, damaged, or incorrectly supplied products, please contact us before placing another order so that we can determine the appropriate solution.

6. European Union 14-Day Right of Withdrawal

If your order is delivered to a consumer within the European Union and the applicable consumer protection laws provide a statutory right of withdrawal, you generally have the right to withdraw from an eligible distance purchase within 14 days without providing a reason.

This statutory right is separate from our commercial 30-day return policy.

To exercise your right of withdrawal, please contact us at franceschetsaretta761@gmail.com with a clear statement that you wish to withdraw from the purchase.

Any exceptions to the statutory right of withdrawal will apply in accordance with applicable law.

7. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank, credit card provider, or payment service provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we notified you that your refund was approved and you have not received it, please contact us at franceschetsaretta761@gmail.com.

8. Return Shipping

Return shipping arrangements may depend on the reason for the return and the circumstances of your order.

If an item is defective, damaged, or incorrectly supplied, please contact us before returning it so that we can provide the appropriate instructions.

For other eligible returns, any applicable return shipping costs and instructions will be communicated to you when your return request is reviewed.

Please retain your return shipping receipt and tracking information until your return and refund have been completed.

9. Contact Information

If you have any questions regarding returns, refunds, exchanges, or this policy, please contact us:

Store: olrjtx.shop
Company: I'M NOT VANILLA SERVICES LIMITED
Company Number: 15913437
Email: franceschetsaretta761@gmail.com
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom